Shipping Policy
Local Pickup
We are pleased to offer a local in store pickup option for our customers. It can take a maximum of 3 business days to fulfill your In Store pick up order. You can pick up your order in store at our store front at 1332 Kingsway once you receive your pick up notification in your email.
Canadian Shipping Details
We provide free shipping to all Canadian orders over $175 (before tax).
All orders that don't meet the free shipping threshold will be required to pay a flat rate shipping fee between $15 and $20 based on the province they are shipping to.
We also offer express shipping within Canada for a flat rate shipping fee between $25-$45 based on which province you are shipping to.
We aim to process online orders in 72 hours. You will receive an email confirming that your order has been shipped. All tracking information will be provided in this email.
Delivery takes between 2-10 business days depending on shipping destination.
U.S.A Shipping Details
All orders to the United States have a flat shipping rate of $26. As this time, we are not able to offer free shipping to the united states. Customs & duties will be charged at the time of checkout.
We aim to process online orders in 72 hours. You will receive an email confirming that your order has been shipped. All tracking information will be provided in this email.
Delivery takes 5-10 business days depending on shipping destination.
** Please note that due to high volumes of orders, some products may be oversold. Refunds will be issued for oversold items. We apologize for any inconveniences, we will do our best to fulfill all orders. **
ADDITIONAL SHIPPING INFORMATION
If a package does not reach its destination and is sent back to us, the customer will be held responsible for any return shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'TRACK MY ORDER' feature located on the Canada Post website.
Stitch & Stone is not responsible for lost or stolen packages. If your package shows "delivered" and you have not received it, please reach out to returns@stitchandstone.ca to file a claim with the shipping company.
Have a question?
Email returns@stitchandstone.ca or give us a call at (705) 586-0401