Shipping Policy
At Stitch & Stone, We are committed to providing a smooth, reliable and transparent shipping experience to all of our customers. Please review the information below for more details.
Order Processing:
- Processing time: 1-3 business days(Monday to Friday)
- Orders placed on weekends or public holidays will be processed the next business day.
- Delays may occur during large seasonal events and sales and we will do our best to update you throughout the order process.
Shipping & Delivery
All Canadian orders that reach $175 before tax are eligible for free shipping.
| Destination | Delivery Time | Shipping Cost |
| Ontario & Quebec | 1-5 business days |
$15 |
| All other provinces | 2-10 business days | $20 |
| United States | 5-10 business days | $26 |
Total Estimate Delivery Time
Processing time + Delivery Time
- Estimated Delivery: 3-15 days
Order Cut Off Time
- 12:00pm (GMT-4)
Orders processed after the cut off time will be processed the following business day.
Shipping Partners
We work with Canada Post to ensure your order arrives safely and on time.
All orders include tracking information, which will be sent to your email once your order has been shipped.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow 24–72 hours for tracking updates to appear after shipment.
Local Pickup
We are pleased to offer a local in store pickup option for our customers. It can take a maximum of 3 business days to fulfill your In Store pick up order. You can pick up your order in store at our store front at 1332 Kingsway once you receive your pick up notification in your email.
Cancellations
Orders can only be cancelled within 24 hours of placing them.
To request a cancellation, please email returns@stitchandstone.ca
Once your order has shipped, we can no longer make any edits or cancellations and you will have to proceed through the return portal.
Lost Packages
Please email our team at returns@stitchandstone.ca if you packages. We will submit a claim with Canada Post and keep you posted along the way as we hear more details from them. The investigation can take up to 4 weeks before we hear anything but as soon as we know more information, we will keep you updated.
Stolen Packages
Stitch & Stone is not responsible for stolen packages.
Incorrect Address:
Customers are responsible for providing accurate and complete shipping information at checkout. Stitch & Stone is not liable for packages delivered to incorrect or incomplete addresses provided by the customer.
Delivery Exceptions
Delivery delays may occur due to:
- Severe weather conditions
- Customs inspections
- Natural disasters
- Carrier or logistical disruptions
- Remote or rural delivery locations
- Peak holiday shipping periods
We appreciate your patience and understanding in these situations.
Address Changes
Address modifications cannot be guaranteed once an order has been placed.
If you need to update your shipping information, please contact us immediately at:
returns@stitchandstone.ca
Once an order has shipped, we cannot make any adjustments to your shipping address.
Undeliverable Packages
Orders returned due to invalid or incomplete addresses, failed delivery attempts, refused deliveries may incur additional reshipping charges or order cancellation fees. If your parcel is returned to our warehouse because of incomplete or undeliverable address, we will refund you for the items however you will not receive a refund on your original shipping fee.
Holiday Shipping Delays
During high-volume shopping periods such as Black Friday, Cyber Monday, Christmas & Seasonal Sales shipping carriers may experience delays beyond normal delivery estimates. We recommend placing orders early during holiday seasons.
Contact Us
Email: returns@stitchandstone.ca
Phone: 1-705-586-0401
Warehouse Address: 1542 Lasalle Blvd., Unit D, Sudbury ON, P3A 1Z7
Store Address: 1332 Kingsway Blvd #2, Sudbury ON, P3B 0A3